Return & Rework Policies
We strive to provide our customers with the highest quality products and services. In the event that you are not completely satisfied with your purchase and would like to return your items for replacement or credit, please obtain an RMA number.
To apply for an RMA number, please complete an RMA Request Form. Please be sure to fill out this information as accurately as possible to ensure the timeliest processing of your return.
Once the RMA request has been submitted, the request will be reviewed by one of our customer service representatives. Upon approval, an email containing the RMA number and return shipping instructions (including the return address) will be sent to the email address provided in the RMA request.
Note: If you have not received an RMA number within two business days, please call (724) 838-1170 ext. 134.
Please write your RMA number on the outside of the package that you are returning. Also, please include a print-out of the email that you will receive upon approval of the RMA inside of your shipment.
All repairs include a one-year warranty, excluding logic board repair. Logic board repairs include a 90-day warranty.
If a manufacturer or workmanship issue arises with your device within the one-year-warranty period, please submit a repair rework in Order Manager to have your device repaired free of charge. For more information on how to submit a repair rework, please review Repair Rework Instructions.
If any issue(s) unrelated to our repair or any damages that are not directly related to a repair performed by AGiRepair are discovered, these will be considered new damages and normal repair rates will apply. This type of damage consists of, but is not limited to, accidental damage, user error, self-repair attempts, etc., on a device previously repaired by AGiRepair. AGiRepair is also not responsible for any damage that has occurred elsewhere on the previously repaired device.
Please back up your data prior to sending your devices for repair. AGiRepair is not responsible for any data lost during the repair process.
All AGiRepair parts are serialized with a unique inventory sticker or use the barcode of the manufacturer label, which are used for our part number verification process. Please do not remove these stickers or labels, as this voids the warranty described within our RMA policy below. If we cannot verify the part being returned is ours, via our parts inspection process, we will be unable to provide a refund or account credit.
Refunds will be issued within three to five business days of receiving your parts return at our facility. If you have not received refund data within five business days, please email rma@agirepair.com for return and refund status.
AGiRepair offers the following warranties on defective parts. These warranties are not applicable for cosmetic, physical, or internal damage that are a direct result of customer use, or from repairs that are attempted and/or completed by a third-party (other than the seller).
Parts: We offer the industry’s best Lifetime Warranty on all parts we sell. If you have any issues with a part, you can return it for credit or replacement.
Chargers and batteries: We offer a one-year warranty on all chargers and batteries. If you have any issues with a charger or battery, you can return it for credit or replacement.
Devices: We offer a 90-day warranty on all devices. If you have any issues with a device, you can return it for credit or replacement within 90 days of purchase.
Damaged items must be reported within 10 business days. Please retain all original packaging, as it will be necessary to file a claim. If the original packaging cannot be provided, the customer’s RMA request will be denied. Please select “Damaged by Shipper” as reason for the return on the RMA Request Form.
Shipping charges will not be applied to replacement part orders when the return is due to AGiRepair error.
Please note, if you receive the wrong part, there is a 30-day time limit to request an RMA. Parts returned due to customer error are subject to a 15% restocking fee.
We ask that all RMAs are returned to our facility within 15 business days. If an approved RMA is not returned within 15 business days from issuance of your RMA number, the RMA number will be voided and parts rejected upon arrival. If a replacement part is requested and we do not receive the RMA part back within 15 days of issuance of the RMA number, you will be invoiced for the replacement and the account on file will be charged.
AGiRepair reserves the right to refuse the RMA part during the receiving/inspection process if all conditions are not met as previously stated in our Parts Return Policy.
